How to upload?

Follow these steps to upload media to MediaSpace:

1. Access MediaSpace.
2. After you have logged in, from the top right corner, click Add New > Media Upload.
3. Next from the Media Upload page, click Choose a File to Upload.
4. Browse and select media files on your computer to upload.
5. Click the Ok button.
6. Enter information for required fields about your media (indicated by an asterisk).
7. Click the Save link to save your changes.

How to edit an entry’s metadata?

Follow these steps to edit media information such as title, description, author, tags and more.

1. From your My Media page > click the Edit button for the media entry you want to edit in the list.
2. From the Edit Media page > Enter text information into the required fields. Note that you are also able to edit additional features such as captions, attachments and contributors.
3. Scroll to the bottom of the page and click the Save button to save your changes.

How to add collaborators?

1. From your My Media page > click the Edit button for the media entry you wish to add collaborators.
2. Click on the 'Collaboration' tab.
3. Click the '+ Add Collaborator' button.
4. Enter the userID of the user to whom you wish to give permission on your media and select the permission you would like to give them.
5. Click 'Add' to save the permissions for this user.

What files does Kaltura support?

MediaSpace supports a wide array of common audio and video formats. Below is a list of file types that you may upload:

Media File Formats: Mpeg-4 and QuickTime Formats (MP4, MOV, QT, and M4V), Flash Video (FLV and F4V), Microsoft Windows Formats (AVI, ASF, WMV and WMA), MPEG-1/2 (MPG, M1V, M2V, MP3), WAV, Matroska (MKV), OGG OGM & OGV, WEBM, 3GP, RM, Webex (ARF), MXF

Video Codecs: DivX (Div3/4/5, DX50), DV, H.263, H.264 and AVC,H.265, MPEG-4 Visual, MPEG-1/2, MJPG, MP42/3, IV40/50 (Indeo codecs), RV30/40, RMVB, FLV1/4, VP3/5/6/7/8/9, Sorenson (SVQ1/3), Xvid, Theora, WMV1/2/3, VC1, ProRes 422, ICOD, DVCPRO, PXLT, TCSS/TCS2, GoToMeeting Codec (G2M3/4)

What is the maximum file size I can upload for a single file?

MediaSpace does not impose a limit on the upload size. Keep in mind that larger uploads will take more time and consume more of your computer's memory during the uploading process.

How can someone else upload media for me?

You will have two options if someone is uploading media on your behalf. The channels feature in MediaSpace makes it possible for multiple users to share access to a media item on MediaSpace.

Keep in mind, however, that the person who uploads the media remains its owner. If the owner leaves, his or her media will eventually be removed. If you want your media to remain on MediaSpace longer than any particular individual, then we recommend uploading with a generically owned ID.

The second option is to have someone else upload the media and then change the owner. In this case the media is transferred to a different owner, as only one ID can have ownership of an item. Your collaborators can share media to you. If you are sharing media with another person, they will need to add you as a collaborator.

How do I change media ownership?

1. On the 'My Media' tab, find the media item and select the 'Edit' button.
2. Beneath the media, select the 'Collaboration' tab.
3. Select the 'Change media owner' button.
4. Enter the GT Username for the new owner.
5. Select the individual and choose 'Save.'

How do I allow for co-editing or co-publishing?

1. On the 'My Media' tab, find the media item and select the 'Edit' button.
2. Beneath the media, select the 'Collaboration' tab.
3. Enter the GT Username of the person you are adding as a collaborator.
4. If you would like the individual to have editing rights check the 'Co-Editor' box and choose 'Add.'
5. If you would like the individual to have publishing rights check the 'Co-Publisher' box and choose 'Add.'
6. If you would like the individual to have bother editing and publishing rights, select both boxes and choose 'Add.'

How can I change the thumbnail?

1. Locate the video you wish to set a thumbnail for.
2. Select the Edit icon in the upper right corner.
3. Select the thumbnails tab.
4. Choose an option for adding a thumbnail to the video:
   1. Upload Thumbnail: Upload a thumbnail from your desktop and use it as the default thumbnail.
   2. Capture: Use the player to seek the frame you would like to use as your default thumbnail and then click the Capture button.
   3. Auto-Generate: Select one thumbnail from ten automatically generated thumbnails of the video and set it as the default thumbnail.
5. Follow the on-screen prompts for completing the selected option.

How can I generate embed code for an entry in MediaSpace?

1. After the media loads, click the Share tab located underneath the media item
2. Click on the Share tab, which will allow you to select one of the above:
   1. Link to Media Page: If you would like to share a link to a video you can copy the link. You will need to have the video set to Unlisted under the publishing settings. Alternately the media can be set to Published to either a public channel that everyone can view or an open channel which requires users to login with their UserID if you want to share the link to the video more widely.
   2. Embed: Embed code can be used to embed a piece of Kaltura media in a website HTML page or other online tool. After you click the Embed tab select the player and player size from the list of options at the bottom of the sharing tab. Finally you can copy the 'Embed Code' and paste it in your own HTML page or other online tool. Embed code overrides entitlements and publishing settings. Depending on where you use the embed code, it could make the media public to the world - be thoughtful about where you embed media.
   3. oEmbed: oEmbed code is often used for WordPress and Pressbooks. Click the 'oEmbed' tab and select the player skin and player size from the list of options at the bottom of the sharing tab. Finally you can copy the oEmbed link and paste it in your WordPress or Pressbooks page.

How to add chapters to a video?

1. Once you’ve created a new video and uploaded it, you may wish to add chapter markers. We’d recommend this for any video longer than 5 or 6 minutes. With chapters, viewers can quickly navigate to the spot in the video they need to review.
2. Click “My Media”
3. Click the Edit button
4. Click the button “Timeline” to display video timeline graphic
5. Play your video, pausing at the location where you’d like to mark a chapter
6. Click the Chapter icon (looks like a bookmark), add at least a title, though we recommend adding tags and description as well, to enhance the video experience and add additional metadata for the esearch and click Save.
7. Play your video or drag the playhead to the next spot you wish to mark; repeat chaptering process
8. Be sure to Save your changes!

How do I view Analytics

Kaltura Video Analytics gives you a window into your audience engagement and your video streaming quality of service. Get detailed dashboards that give actionable insights on engagement and video usage.

To access the analytics for a single entry

1. Login to your MediaSpace account.
2. Click on your name or the person silhouette icon in the upper right corner and click My Media
3. Search for or scroll until you find the video you want to edit. Click on the media’s thumbnail image.
4. Click the Actions button underneath the media and select Analytics.
5. This is how you get to the main page of the MediaSpace analytics, watch the following video for additional information.

How can I export data?

All Kaltura MediaSpace analytical data can be exported using the “Export to CSV” option. You can also opt to use the “Printable Version” to print the data.

What is the difference between plays and views?

While plays are counted the instant the play button is clicked, the views refer to player impressions; The viewer made it to a page where the video is available, but didn't necessarily hit “Play”

What is the entry drop-off?

The drop of refers to the percentage that the viewer made it through a video (i.e. if viewer watched 2 minutes of an 8 minute video, the dropoff is 25%).

Current analytics track dropoff by quartiles - 0%, 25%, 50%, 75%, 100%. The scrubber must pass one of those quartiles in order to be counted. (i.e. if a viewer watched 1:55 of an 8 minute video, the dropoff is 0%)

Can I download the analytical information I see in the report?

The drop of refers to the percentage that the viewer made it through a video (i.e. if viewer watched 2 minutes of an 8 minute video, the dropoff is 25%).

Current analytics track dropoff by quartiles - 0%, 25%, 50%, 75%, 100%. The scrubber must pass one of those quartiles in order to be counted. (i.e. if a viewer watched 1:55 of an 8 minute video, the dropoff is 0%)

How do I Search by Published Media?

1. Search for all published media by entering keywords into the search bar at the top of the page. Search results are limited to media publicly published by the college or from the Channels area within MediaSpace.
2. Sort your search results by multiple fields or by media format (video, audio, etc..).
3. Filter your search results for keywords within all metadata, video captions, channels or categories.
4. If the result is located in the captions, slides, chapters or tag, you are able to click on the “Show More” option and learn more about exactly where is was used.
5. To clear the search text, click on the X in the search field.

What is the new eSearch?

A new Kaltura search API that will revolutionize how video search is done. Leveraging the Elastic Search engine, eSearch exposes a set of API actions that unlock a variety of search capabilities and simplify how video search is done.

Using the new search mechanism will return more results, showing hits in fields previously not searched, resulting in greater expose to these videos.

How to Search My Media?

• Search for your own private media by clicking on the My Media link at the top of the page and entering keywords into the search bar near the page heading.
• To clear the search text, click on the X in the search field.

Search Behaviour

• Search criteria may include alphanumeric as well as special characters such as: `, ~, !, @, #, $, %, ^, *, (, ), -, _, =, +, [, ], {, }, ;, :, ', \, |, /, ?
• The following special characters are not searchable: &, <, >. For example, searching for "hello&world" will not yield any results.
• The character “/” is not searchable and ignored by the system. For example, searching for the date 1/1/2015 searches for the string 112015
• The character '+' is treated as the spacebar - and is used as the AND search operand.
• The spacebar is treated as an AND search operand. For example, searching for ”hello world” will result with all entries that include both hello and world in one of the searchable entry attributes.
The comma (,) character is treated as an OR search operand. For example, searching for hello, world will result with all entries that include either hello, or world in one of the searchable entry attributes. The exclamation (!) character is treated as an AND NOT search operand. For example, searching for hello ! world should result with all entries that include hello but do not include world.

What is the “In video search”?

Kaltura offers the following three approaches to looking / Searching “inside” video. In-video search makes it much more discoverable, and thus far more useful and valuable:

1. Manual and automatic captioning, as with our Kaltura REACH offering
2. Automatic indexing of textual content inside video, for example a presentation
3. The ability to ‘mark’ specific spots in a video with a title, description, and tags

These in-video search techniques make it easier for users and content owners to engage with content.

How do I find My Media?

Kaltura My Media area is a private space where you may upload and manage your media content. From the My Media area you may edit your videos' options, manage captions, create clips from your videos, delete videos, publish videos to the Course Media Gallery, and more.

To access My Media, from any page, on your right hand side, locate your name and click on “My Media”.

How do I access My history?

Users who have logged in to MediaSpace can quickly access recently-viewed media with My History.

After logging in to MediaSpace, users will find the option for My Media in the menu under their name, in the upper-right corner (in the same place that they access My Media).

Partially viewed videos will display with an orange progress bar under the thumbnail, and will automatically start where they left off. A video that was viewed to completion will have a blue progress bar under the video thumbnail.

How do I publish to a channel?

There are several ways to publish entries to a channel.

The first, would be adding a video from the channel page:

1. From MediaSpace click on the User Menu > select My Channels.
2. Click on the Channel that you want to add content to.
3. Click on the Add Media button.
4. Select the content you want to add to the channel and click Publis

The second would be adding the video to a channel from the entry page:

1. From the media page, click on the publish option
2. Select to which channels you wish to publish the video to
3. Click on the Publish button.

What are User & Permissions?

What are Privacy settings?

When creating a New Channel in Kaltura MediaSpace you will need to select a Privacy setting. These setting are described below.

How do I create a Channel?

1. From MediaSpace click on the User Menu > then click on My Channels.
2. On the My Channels page > click Create Channel.
3. The Create a New Channel page is displayed.
4. On the Create New Channel page enter values for:
1. Name: Enter the channel name to display on the Channels page.
2. Description: Enter a summary of the channel content to display on the My Channels page.
3. Tags: Enter a descriptive tag to use in searches.
5. Select the channel Privacy Settings.
1. Open: Membership is open and non-members can view content and participate.
2. Restricted: Non-members can view content, but users must be invited to participate
3. Private: Membership is by invitation only and only members can view content and participate.
6. (Optional) Select the options settings for the channel.
1. Moderate content (Media will not appear in channel until approved by channel manager.)
2. Enable comments in channels.
3. Enable subscription to channel
7. Click the Save button.

How to manage channel media?

In the Add Media to a Channel page you can add existing media or upload new content to the channel.

1. From MediaSpace click on the User Menu > select My Channels.
2. Click on the Channel that you want to add content to.
3. Click on the Add Media button.
4. Select the content you want to add to the channel and click Publish.

How do I moderate a Channel?

Channel managers and moderators approve or reject content when a channel manager's approval is required before media is displayed.

To moderate channel content

1. On the Channels icon, click on Edit.
2. In the Edit channel name page options section, select Moderate.
3. Click Save.The channel is now moderated. If content is uploaded to the channel the status will be pending approval.

Note: If media is waiting for moderation, you cannot preview or publish it until it is approved. You can edit media information while waiting for moderation.

To approve content that is pending

1. Go the My Channels page.
2. Click on the pending link on a channel that has media pending or on the Channel page click Browse Pending. The browser pending media window is displayed.
3. Click Approve or Reject. Approved content is displayed on the channel page. Rejected content will not be added to the channel.

How do I Delete Channel?

1. On the My Channels page, click on Edit.
2. From the Edit Channel page click Delete.
3. Click Delete to confirm the deletion.

Note:Deleting a channel does not delete the media from MediaSpace, but channels deleted cannot be restored.

Is it possible to clear My History?

1. From MediaSpace click on the User Menu > select My History.
2. Locate the “Clear History” button.
3. Click on the button to delete your MediaSpace viewing history.
4. Confirm your selection on the pop-up message.

How do I create a shared repository?

1. From MediaSpace click on the User Menu > and choose "My Channels" from the drop-down menu.
2. Enter a name for the repository.
3. Under Privacy, choose "Shared Repository".
4. Click Save.

How do I Create a Galleries?

1. Log in to your Kaltura Management Console account.
2. Select the Content tab > and then the Categories tab.
3. Click on the Add Category button.
4. Select the parent category under which the new category will appear. Find your MediaSpace parent category, then click site, then choose gallery, if you are creating an initial gallery.

How to associate channels to galleries?

1. From MediaSpace click on the User Menu > and choose "My Channels" from the drop-down menu.
2. Click on the edit button.
3. Scroll down to the categories section.
4. Select the category to which you wish to assign the channel to.
5. Click save and repeat if needed with other channels.

How to add members to gallery?

Note: Adding members applies only to channels that are restricted or public.

1. From MediaSpace click the User Menu > select My Channels and then click on a channel.
2. Select Actions > Edit.

If you are the channel manager or owner, you are able to add members to the channel.

3. Click on the Members tab.
4. Click Add Member.
• In the Add Member window under
• Enter user or group name, start typing a user name to display user / group names, and select a member to add.
• under Set permission, select the member's permission.
5. click Add to add the selected member with the specified permission.

To modify a channel member's permission

1. On the My Channels page, click Edit.
2. On the Members tab, click on the Pencil icon to edit the member's permission level.
3. A drop down appears > Select a permission level from the list.
4. Click on the Save icon to apply the modified permission to the member.

How to enable email notification for moderated channels?

1. On the Configuration Management panel of the Kaltura MediaSpace Administration Area, enable the Emailnotifications module by selecting “Yes” for enabled.
2. Click Save.
3. Click on the dedicated page link to access the notifications configuration.
4. Use the dedicated page to enable / disable individual notifications and modify the templates of the emails that are sent for each notification.

How to install the Kaltura Personal Capture??

1. Log into Kaltura MediaSpace.
2. At the top right, click Add New, and then select Personal Capture.
3. If your browser prompts you to approve the download, select whichever option allows the download to proceed.
4. When the download is complete:
1. In Windows, click the Personal Capture installer, and then follow prompts to complete the installation.
2. In macOS, drag the Personal Capture icon to the Applications folder.
5. When the installation is complete, return to MediaSpace; then, to launch the software, click Add New, and then select Personal Capture again.

How do I create a basic recording?

1. Click the red button to start recording.
2. You will see a 5 second count down and then your recording will start.
3. If you decide to cancel your recording during the 5 second countdown, click Cancel.
4. When the recording begins, the duration of your recording is displayed in the Recording Menu.

How do I complete the work needed to upload a basic recording?

After you "stop" your recording you will be directed to the entry page. If you clicked stop by mistake, you can always click Cancel and you will be returned to your recording in a paused state. If you want to complete the recording, enter the following information and click save:

• Title of the recording.
• Description
• Tags

Select one of the following options:

• Delete to delete your entry.
• Save and Upload to upload to Kaltura MediaSpace or your KAF application.
• Save to save to your local Library only. You will be able to Upload at a later time from your media library.
• Start a new recording - you will be prompted with a confirmation that you indeed want to leave.
• Playback your recording.

When you Save a recording without uploading it, the Management window opens with the Edit tab and displays the options to Upload or Detete your media. You can also select Delete all uploaded to delete all uploaded media files from your local storage.

Click Upload. A pending status is displayed and a successful upload message appears when the upload is completed.

How to save and upload Your Recording?

After you “Stop” recording, a message will appear, letting you know the recording was completed and saved successfully.

At this point, the seamless process of uploading your recording to MediaSpace will start.

The final message of the process, will let you know that the that your recording was saved in your local folder successfully.

All the recorded videos are stored locally in your Recordings directory. If you have not changed the Recordings directory during the installation, the default recording directory is C:/ProgramFiles/Kaltura/Capture/Recordings.

Adding to the above, your recording are automatically uploaded to your Kaltura account (to the user specified in the “User ID” field in the Recording Details screen).

Upload is done in the background regardless of the user that is logged in. After you save your recording, you can start a new one or log off and the recording will continue to upload.

When you Click Here in the successful upload screen, you are automatically directed to your Kaltura Mediaspace instance.

How to delete old recordings?

AWhen a recording stored locally is no longer needed, you can delete it using the following steps:

1. open the application.
2. Click on the Manage option.
3. Locate the recordings you wish to delete.
4. Click on the delete option and confirm the action.

How to change the pre-recording settings?

To change the application’s pre-recording configuration, follow these steps:

1. Open the application.
2. Click on the manage option and go to the settings tab.
3. In this page, you are able to configure camera and screen quality, as well as the recoreding name prefix and additional fields

How do I trim and chop using the Kaltura editor?

The Trim and chop features allow users to adjust the start and end of a video as well as remove a segment from the middle of a video

Trim

1. Select My Media.
2. From My Media, locate the video to be edited.
3. Select the video thumbnail to open the video.
4. From the Actions menu, select Launch Editor.
5. Select the Media Timeline.
6. Move the bars on the ends of the Media Timeline to the desired beginning and/or end of the video
7. Select Save to save your changes.

Chop

1. Select the desired location on the Media Timeline to move the Real Time Marker to that location.
2. Select the Scissor icon on the Real Time Marker to divide the video into sections.
3. Slide the Real Time Marker to the end of the portion you wish to chop from the Media Timeline.
4. Select the Scissor icon on the Real Time Marker to divide the video into three sections.
5. Select the section you wish to remove and then select the Delete icon.
6. To create a smoother transition between the sections you can select the Fade In/Out icon.
7. Select Save to save your changes.

How do I splice using the Kaltura editor?

1. Select My Media.
2. From My Media, locate the video to be edited.
3. Select the video thumbnail to open the video.
4. From the Actions menu, select Launch Editor.
5. Select the Media Timeline.
6. Split the video by clicking the Scissors icon in the Real Time Marker.
7. Then, use the Real Time Marker or the yellow handlebars to set the beginning and ending of a segment.

How to add advertisements?

1. Login to your KMC.
2. Go to the Content tab and then select an entry from the Entries Table.
3. Select the Advertisements tab, and click Manage Advertisements.

The Kaltura Editor is launched, and the Ad tab is selected with your chosen media.

4. Use the Expand/Minimize icon to minimize/expand left pane to allow a cleaner view.
5. Click on the plus sign to begin.
6. After you click the Plus button or select to edit an existing entry, the Ad Creator screen is displayed on the player. Use this screen to:
1. Add/Delete Ads
2. To place the ads on the media's cue points
7. Play the video or move the media’s realtime marker to the desired point in the video’s timeline.
8. Select a ad type by clicking on one of the icons. The following ad types are available:
1. Overlay
2. Video Ad

Move the media’s realtime marker to the desired point in the video’s timeline to add ads and repeat the steps in this section.

Click Done when done. The Editor screen is displayed with the ads displayed as cue points on the timeline.

When editing a video, do I edit the original file?

The short answer is Yes, the file edited is the original file.

The long answer is Yes, you’ll be editing the original file, therefore we suggest, before you start editing, to create a copy of the video, using the “Copy” button in the editor, serving as a backup if you are unhappy with the end-result.

How to add advertisements?

1. Login to your KMC.
2. Go to the Content tab and then select an entry from the Entries Table.
3. Select the Advertisements tab, and click Manage Advertisements.

The Kaltura Editor is launched, and the Ad tab is selected with your chosen media.

4. Use the Expand/Minimize icon to minimize/expand left pane to allow a cleaner view.
5. Click on the plus sign to begin.
6. After you click the Plus button or select to edit an existing entry, the Ad Creator screen is displayed on the player. Use this screen to:
1. Add/Delete Ads
2. To place the ads on the media's cue points
7. Play the video or move the media’s realtime marker to the desired point in the video’s timeline.
8. Select a ad type by clicking on one of the icons. The following ad types are available:
1. Overlay
2. Video Ad

Move the media’s realtime marker to the desired point in the video’s timeline to add ads and repeat the steps in this section.

Click Done when done. The Editor screen is displayed with the ads displayed as cue points on the timeline.

When editing a video, do I edit the original file?

The short answer is Yes, the file edited is the original file.

The long answer is Yes, you’ll be editing the original file, therefore we suggest, before you start editing, to create a copy of the video, using the “Copy” button in the editor, serving as a backup if you are unhappy with the end-result.

How do I create a Kaltura quiz?

1. Login to MediaSpace.
2. Click Add New, then select Video Quiz.
3. Next to the media you wish to use for quizzing, click Select. This will launch the Quiz Editor.

When you open the Quiz Editor, there is a Start button, click it. This will create a copy of the original media and open the file name with, “- Quiz”. Otherwise, the media is already copied and you can begin following the steps below.




Very Important: The question type selection menu is only visible when the media is paused.

4. Find a place where you want to add a question and click the Pause button
5. Select the desired question type by clicking on its icon:
1. Multiple Choice
2. True / False
3. Open Answer
4. Reflection Point
6. Add question text, and, if applicable, answer choices. (The example shown is for multiple choice)

Note: Multiple choice questions start with two answer options. Two more options can be added by clicking the plus (+) button. By default, the first option is the correct answer, and you can scramble the answer list after inputting answers by clicking Randomize icon

7. When finished, click Save. Repeat these steps until all questions have been added.
8. When complete, click Done.
9. You are finished creating a video quiz. It will be saved with the original title appended by “- Quiz”.

How do I watch my Kaltura quiz analytics?

Video quizzes are a series of questions embedded into any video in your Kaltura library. Video quizzes offer a way to make any video more engaging; they can encourage active viewing and give you a unique way to assess learning.

1. From My Media, select the video for which you wish to view the analytics by clicking the video’s title. The individual video’s media page opens.
2. Scroll down under the video player and click Actions.
3. Select Analytics from the drop-down list.
4. The Analytics Dashboard opens. Here you can view the average quiz score and viewing data.
5. To view specific user’s quiz results, click the Quiz Users tab.

NOTE: If you have embedded your quiz on an external page rather than sharing via link or in a Canvas course, you will not have any individual user data as users aren’t made to log in to Kaltura.

6. To view a breakdown of scores on specific questions and their answers, click the Quiz Questions tab.

Where can I find viewers responses to the Kaltura Video Quiz?

1. From My Media, select the video for which you wish to view the analytics by clicking the video’s title. The individual video’s media page opens.
2. Scroll down under the video player and click Actions.
3. Select Analytics from the drop-down list.
4. The Analytics Dashboard opens, look for the relevant tab showing the answers, which will show you the open questions posted and their answers.

Does Kaltura offer a Multi-attempt quiz?

Yes, if you do not see this option in your account, please reach out to your Kaltura administrator to enable this feature.

When creating quiz, do I edit the original file?

No, the file edited is not the original file.

You will be editing a copy of the original file, therefore the original file can still be used in a VOD capacity or serve as a base for another quiz.

How do I enable the Kaltlura Express Capture?

1. Login to your MediaSpace admin page.
2. Locate the recorder module
3. Enable the module by changing the “enabled” field to “Yes”.
4. Make sure to configure the “allowedRole” matches your uploading & content creation policy.
5. Save the changes and clear the cache for the changes to take effect immediately.

How do I record using the Kaltura Express Capture

1. Click Add New and select Express Capture Recording.
2. The Express Capture recorder tool will appear. Your browser will probably prompt you to indicate that the website wants access to your microphone and camera. Click Allow.

The Express Capture recorder may be slightly larger than can fit in the opened window and require you to use the scroll bars on either side. Click the gear button to open settings and choose with camera and microphone to record from.

3. Click the big red button to begin recording. A three-second countdown will appear for you to prepare yourself for your recording.
4. Once recording a display on the bottom will show you the length of your recording. Click the white square box Stop button to stop recording
5. After you stop the recording you have a number of options. You may have to scroll to view the options below the video:
1. You can use the playback controls to review the recording you just made.
2. Click Record Again to delete the recording you just made and start a new recording.
3. Click Download a Copy to download a local copy of the file in webm format.
4. Click Use This to upload the recording to your Kaltura account and give you the option of providing additional details about your recording.
5. Use the scroll bar to scroll down and fill out a: Title, Description, Publishing Status (Private / Published) for the video.
6. Click Save on the bottom.

What do I need to have for the Express Capture to work?

The only thing you need to have is a V3 version player. This will automatically be done when enabling the feature in MediaSpace.

How do I test my Express Capture?

1. Go to https://webrtc.github.io/samples/src/content/peerconnection/constraints
2. Click “Get Media” and click Allow access to your camera.
3. Wait for the stream.
4. If the stream on the left does not display – the browser you are using is not capable of using the camera.
5. Change the configuration in the OS settings.

Does Kaltura offer any keyboard shortcuts for the Express Capture?

For Recording:

• Start Recording/Record Again - Alt+Shift+R || ⌘+Option+R
• Stop Recording - Alt+Shift+S || ⌘+Option+S
• Pause/Un-Pause Recording - Alt+Shift+P || ⌘+Option+P
• Upload/Use Recording - Alt+Shift+U || ⌘+Option+U

For Playback:

• Depends on the use of the V3 player OR the video tag.

How do I install the Webcasting tool?

1. On the Edit Event page, click Don't have the application? Download here. You will be redirected to a download page.
2. The Kaltura Webcast Application installation wizard will launch. Click Next.
3. Complete the installation wizard and verify that the installation was successful.
4. Return to the event page and click on Launch the Webcast Application button to start using the application.

How do I create a new event?

1. Log in to Kaltura MediaSpace or follow the instructions for login provided by your system administrators.
2. Click Add New and select Webcast Event.

The Schedule a Webcast Event screen is displayed:

3. Enter values for the following fields to describe the event.
   1. Name - used and displayed in the event page Webcasting created for each event
   2. Description - used and displayed in the event page Webcasting created for each event.You can use the editing tools in the description area to apply basic formatting to the text and include hyperlinks and images.
   3. Tags - use to apply metadata to the event to make it easier to catalog and search.
   4. Select the Time Zone from the drop down menu.
   5. Select the Start Time and End Time - make sure to include enough buffer in case the event continues beyond the allotted time.
4. Click Create Event.You will be prompted to define the event's privacy level. You can change the privacy level of the event at a later time.
5. Select the publishing option for the Webcasting event.

It is recommended that you first create a private event and only publish the event after you're done editing it.

1. Private - Media page will be visible to the content owner only.
2. Unlisted - Media page will be visible to anyone with a link to the page.
3. Published - Media page will be visible to individuals according to entitlements on published destinations; it will also appear in the MediaSpace Events page. Selecting this option adds the Categories and Channels selection tabs.

6. If you are not sure about the categories and channels you want to publish to, you can save the event as Private or Unlisted and return to these options at a later time using the Publish button.
7. Click Save to save changes or click Edit Webcast to complete the webcast event definition and functionality.

How do I manage slides in a Webcasting event?

Uploading Slides

The Webcasting Application enables you to upload the slide deck, change the deck in-mid broadcast, and even run a broadcast without the slide deck. These options are enabled through the Timeline Content Settings, located on the bottom right-hand side of the application.

To add a new slide deck:

1. Click Add New Slide Deck, then browse to the slide deck, select it to upload the deck.
2. When the slide deck has been uploaded, the slides will not be broadcast until you click Place in Timeline.
3. Click Replace Slide Deck or Clear Timeline to replace or clear.
4. Confirm the removal of the previous slide deck and the upload of the new deck, and then apply the slides to the Timeline tab at the bottom of the Webasting Application.
5. To hide the upload section, click the show/hide button .

Broadcasting Slides

The current slide will be broadcasted only after you apply the uploaded slide deck to the Timeline area at the bottom of the Webcasting Application. The slides are broadcasted alongside the video. At any point during the event, the producer, moderator and presenter can advance or backtrack to a specific slide in the presentation.

As part of the processing for slides, each slide is turned into an image file. All text in the slide is extracted to enable search and discoverability of slides both during the live event and when viewing the VOD.

Slide animations and videos embedded in slides will not be available as part of slide broadcast in Kaltura Webcasting.

To broadcast a specific slide, at any time during the live event, you may navigate to a specific slide using one of the following methods:

1. Using the arrows that appear on the current slide to advance or backtrack to a previous slide
2. Entering a slide number in the box on the current slide
3. Double clicking a slide in the timeline

Anyone with the Webcasting Application can change slides. This means that if someone changes the slides, the slides will be updated for everyone that has the application open.

Navigating Slides

At any point during the event, the producer, moderator and presenter can advance or backtrack to a specific slide in the presentation.

To navigate between slides, at any time during the live event, you may navigate between slides using one of the following methods:

1. Using the arrows that appear on the sides of the slide presentation to advance or backtrack to a previous slide
2. Entering a slide number in the box on the current slide
3. Double clicking a slide in the timeline

Remember that the Kaltura Webcasting software enables you to extend your presentation to another display screen using the projector icon. Clicking the projector icon enables you to show the live event on an extended screen to a local audience.

Browsing Slides in the Presentation Timeline

You can browse through the slide deck on the timeline area during a live broadcast, preview other slides, and skip directly to present a designated slide.

Press the arrow buttons on the sides of the slide deck timeline, or use [Alt + right arrow] or [Alt + right arrow] keyboard shortcut. Clicking and holding the arrow, will accelerate the slide browsing speed.

When you are browsing, changing slides on the slide presentation will not affect the slides viewed in the timeline. Click the Sync Timeline and Presentation icon [Alt + up arrow] on the lower left of the timeline (or [Ctrl + G] keyboard shortcut) to show the next slide in the center of the timeline and sync the timeline and presentation.

Note: The slide that appears in the middle of the screen is the next slide, not the current slide, while the timeline shows a preview of the entire slide deck.

How to invite attendings to a Webcasting event?

1. In the Edit Webcast Event page, click Invite Attendees.
2. Open the ics file.

An ics is a file format (ending in .ics) that allows you to send meeting requests and other tasks to other Internet users via email or file sharing. The file can then be opened using an email or calendar client.

The link created at the bottom of the message is the link to the Webcast Event Page. The link provided is also where the live broadcast will take place and reside as a VOD after the event.

3. Add the recipients as you would normally do with your mail client and send the message.

How do I use the Kaltura Webcasting calendar?

The Kaltura Webcasting Calendar enables leveraging Kaltura's media management capabilities to view and schedule Kaltura Webcasting Events using capture devices at various locations. The Webcasting events are displayed in the calendar through Kaltura MediaSpace.  Administrative staff who manage Webcasts for organizations can now view and schedule time for Webcasting Events. Each organization has developed its own system and process to schedule recordings, given the current deployed solutions and company culture. The Kaltura Webcasting Calendar offers a flexible configuration that can be customized per the organization's current and future needs. 

Accessing the Webcasting Calendar

After the Kwebcast module has been enabled and configured with the relevant resources, and roles and admin permissions have been set, see the Kaltura Webcasting Administrator's Guide, administrative staff may access the Webcasting Calendar and begin to create and modify Webcasting events.

To access the Calendar View

In MediaSpace, select My Calendar from the user drop down.

The Webcasting Calendar Page is displayed and all of the scheduled Webcasting events are displayed on your the calendar. Use the Webcasting Calendar Page to create, or modify a scheduled Webcasting event.

The Webcasting Calendar Weekly View and Agenda View display information in tabular format for each day detailing the event time, title, creator and resource. The agenda is sorted by date/time always for days that have scheduled events.

Calendar View

Each date has aggregated information for day and week views.

The following information is displayed in the Webcasting Calendar:

1. The number of events for the day
2. The number of events during the Peak - the number refers to the maximum number of events that are occurring at the same time (highest amount of concurrency).
3. The maximum number of anticipated viewers, This number is a forecast of the anticipated viewers for the peak time. An admin may enter the value when creating an event. The number is mainly used for bandwidth consideration since allocation of additional bandwidth may be needed.

There are three calendar views:

1. Day View - The table displays the aggregated views for the day selected.’
2. Week View - The table displays the aggregated data for the weeks events.
3. Agenda - displays all scheduled Webcasting events in a list view.

To scroll to a different day:

1. Click on the Previous and Next arrows to scroll to the Previous or Next day.
2. Click on Today to return to the current day.
3. Click on Jump To to open a monthly calendar.
4. Click on the Previous or Next buttons to scroll to the month you are looking for.
5. Click on the day in the monthly calendar to view the specific events for that day.

Creating an Event

Click Add Webcast Event in the Webcast Calendar View.  See Adding Events to the Webcasting Calendar.

Editing a Webcast Event

1. Click on an event in the Calendar View.
2. Click Edit Event - The Edit Event Page is displayed. Continue to edit the event as described in Editing a Webcasting Event.

How to add a poll to my Webcasting event?

You can create new polls at any time before or during a presentation; however, you may not edit an existing one once it has been broadcasted.

1. Open the Webcasting Application and in the Timeline tab at the bottom of the application, click the plus button and select Poll. The new poll question will be added after the selected slide.
2. In the Add a New Poll Question screen, enter a poll question (up to 110 characters with spaces).
3. Next, click in the answers field below the question and add between two (minimum) to five (maximum) answers to the question posed. As you add answers, the application will add new optional answer lines. To add new lines, just press Tab or click in the new line.
4. When done, click Finish to save the poll.
5. Your poll is now ready for broadcasting.

How to manage Q&A for my Webcasting event?

A great way to engage your audience is through Q&A. Moderated Q&A is done live and provides attendees with the opportunity to ask questions and receive responses during the live broadcast. The Q&A moderator can manage and respond to the incoming questions from the attendees. Only the viewer that asked the question can see the response to that question. All moderators can see all questions from the audience. Moderators and presenters can also choose to make a question public and viewable by all attendees by answering the questions on-air.

A key tip for managing chat is to have a dedicated webcast moderator or a group of moderators. You can use the follow-up queue to defer questions to the presenter or a subject matter expert. At the end of the event, you can export a transcript of the Q&A and share with all presenters.

Note: Q&A are in addition to the comments that can be added to the Event page below the presentation and do not share the same content. We recommend using the moderated Q&A module during the event and turning off comments on the event page. After the event, you can enable comments on the event page.

You can control what questions are answered and viewed by selecting a question from the list and clicking Announce. You can also enable or disable chats for the live event. See Moderated Q&A Settings. 

Note: Webcasting allows users to connect as anonymous users and submit Q&A questions / cue points without identifying themselves during the webcast.

Accessing the Moderated Q&A Module

• By the Producer - The producer has access to all Webcasting functionality including moderated Q&A.
• By Moderator(s) - Moderators only have the capability of moderating Q&A for Webcasting event. This method of accessing the Moderated Q&A functionality should be used when a Webcasting event requires dedicated moderators.

What is the Difference Between the Producer and the Moderator View?

• The Kaltura Webcasting Producer Application is a one-stop-shop for all Webcasting operational needs. It provides access to all available webcasting capabilities. It is a desktop application which requires download and installation.
• The Moderator View is a web-based application focused on the Moderators’ role. It provides access only to Q&A related functionality.

From a functionality standpoint, both applications provide the same access to Q&A capabilities. The Moderator View makes it more convenient by allocating a full screen display for the Moderator activities.

Who Should Use the Moderator View?

The Moderator View is useful for webcast events that have a dedicated person (or multiple moderators) focused on event moderation. The Moderator View assures Producers to perform their tasks uninterrupted during their Webcasting event since moderators have limited capabilities. Moderators are focused on moderation only and cannot accidentally change other settings, since they have limited capabilities.  The Moderator View is also specifically designed for moderators and provides a larger and more convenient interface for the moderation work.

Which Type of Browsers does the Kaltura Meeting Support?

Kaltura Meeting / Virtual Classroom works on Chrome browser. Firefox, Safari and Edge browsers are partially supported.

Where is the Live Room recording saved?

Live Room session recording will be published immediately to the media repository from where the room was launched (a Channel or a Media Galley). 

You can also find the recording in:

•  The room files tab under the recordings folder. 
• The My Media repository of the room host (the user who launched the Live Room). 
• The KMC.

Is Kaltura Meeting available in MediaSpace/ Kaltura Application Framework?

Is Kaltura Meeting available in MediaSpace/ Kaltura Application Framework? Yes, it is available both in KAF and KMS. Users can launch a virtual classroom from the LMS Media Gallery.Kaltura Meeting is available both in MediaSpace and Kaltura Application Framework. There are two types of Live Rooms that can be launched from MediaSpace.
First is a private Live Room that is associated with a user ID.
Second, is a channel Live Room that is launched by a channel manager or moderator.

As for Kaltura Application Framework, each Media Gallery will be associated with one dedicated Live Room that can be launch by media gallery mangers or moderatos.

How can I launch a Live Room from MediaSpace?

From Media Space you can launch either a private Live Room, or a Live Room associated to a Channel. To launch a private Live Room, click on your username drop down menu and select “My Live Room” (Private Live Room option can be enabled by your Kaltura administrator). To launch a channel Live Room, go to the channel and click on the ‘Start Meeting’ button

Who can launch a channel room?

A Live Room that is associated to a Channel can be launch by the channel owner/manager/moderator. This user will become the room host, having an instructor view inside the room. Only after the room session was initiated by one of the above, the room will become accessible for other participants.

Can I use an external camera to connect to the room?

Yes. External cameras can be used to connect to the room as long as the computer recognizes the camera attached. Make sure to select the correct devices in the settings tab.

What is the Focus feature?

The Focus feature allows the instructor to monitor participants' attention to the meeting/class. The instructor is notified if participants are looking at other tabs or apps.

How do I ensure that my video and audio are working?

Before joining your Kaltura Meeting session complete the Quick Tech Check. To ensure a high quality experience, your computer/phone/tablet and internet connection speed should meet the Kaltura Meeting Recommended System Requirements.

How do I install the application?

1. Kaltura Lecture Capture includes two applications:

   • Capture Application - for the Lecture Capture recording
   • Upload Service - that runs on the background and uploads your recorded videos to Kaltura.

   This guide explains how to install both applications.

    

   Prerequisites:

   • Kaltura V2 Player version 2.55 and later
   • The Recscheduling module must be enabled in MediaSpace/KAF to schedule events. See the Kaltura Scheduling Administrator's Guide for additional information.

    

   To run the Kaltura Lecture Capture Installer:

   1. Download the Kaltura Lecture Capture application using the link provided by your Kaltura representative.
   2. Double click on KalturaClassroom_NNN.msi file
   3. Click “Next” on the Welcome Screen.
      1. (Optional) On the “Custom Setup” screen, right click to set the Authentication Settings.
      2. (Optional) Check the disk usage required for each feature, click “Disk Usage”.
      3. Click Next.
   4. On the “Settings” screen, fill in the following fields that are provided by your Kaltura representative.
      1. App Token – enables secure upload to Kaltura
      2. App Token ID – enables secure upload to Kaltura
      3. Partner ID – You Kaltura Partner ID
      4. Default User Id–The ID that is used to set the owner of the recording, if an owner is not assigned.

   (Optional - only when Authentication is enabled) Enter the Authentication URL. The format should be: https://<your_KMSportal_URL>/classroomcapture/index/user-details

   A Sign in wondow is displayed on the homepage when you enter the application.

   5. (Optional) If you want to change the location of your stored recordings, enter the new location in the “Recordings Folder” field.
   6. (Optional) Click Validate to ensure that all your settings are valid.
   5. Click “Next” and then click "Install" to begin the installation.
   6. Click “Finish” on the final screen to complete.

    

   The Kaltura Lecture Capture software is installed. That’s it- You can start recording.

How do I schedule a new event?

Scheduling an event is accessed from the user drop down menu in MediaSpace. Only users with permission set by the system administrators in the Rescheduling module are able to create events. Use the Calendar View (My Schedule Page) to create events.

To schedule an event:

1. Select My Calendar from the user drop down menu.
2. On the Calendar Page click Create Event, then select Lecture Capture Event or Webcasting Event.
3. The Create Event page should be displayed.
4. Fill in the needed information.
5. Click Save to save the details on the Create/Edit Event page.
6. Click Save and Exit to save the changes and return back to the calendar view to see that the event has been added or updated.

What is a good tip you can share for new Pitch users?

1. Select My Schedule from the user drop down menu.
2. The Calendar Page is displayed.
3. On the Calendar Page, click on the Event Title.
4. The Edit Event page is displayed./li>
5. Modify the event parameters. The Event Organizer cannot be changed.
6. Click Save to save the details on the Edit Event page.
7. Click Save and Exit to save the changes and return back to the calendar view.

How do I delete an existing event??

1. Select My Schedule from the user drop down menu.
2. The Calendar Page is displayed. On the Calendar Page, click on the event you would like to delete then select edit event.
3. The Edit Event page is displayed./li>
4. Click Delete to delete the event. You will be prompted for a deletion confirmation.
5. Click Delete. The event will be deleted, and you will be directed back to the calendar view. You can also click Cancel to return to the Edit Event page.

How do I create a new recording?

After the Kaltura Lecture Capture software is installed, you can start recording your media. Depending on the method of recording (Screen, Camera, Both), set the recording accordingly.

In the Kaltura Lecture Capture Application homepage, you can:

1. Configure the Camera Settings
2. Configure the Screen Settings
3. Configure the Audio Settings

To start your recording, press the “Start Recording” button in the middle of the recording screen to start recording. A 5 second countdown timer appears before the recording starts.

When the recording begins, the duration of your recording is displayed under the Recording button as well as the Stop Recording button and Cancel indicator.

Click on the “Stop” square to stop recording.

You can pause and resume your recording at any time. Click the pause button to pause your recording and record button to resume.

How do I configure the Lecture Capture settings?

The following application settings may be configured:

1. Setting the Resource Name for a Specific Installation
2. Saving the Default Configuration
3. Uploading Logs

Setting the Resource Name for a Specific Installation: Resources in Kaltura are mapped to one installation of the Kaltura Lecture Capture Application. Each Kaltura Lecture Capture Application installation can be remotely monitored and scheduled. See Scheduling Management - Adding Events for more information on how to add events to your schedule. See Lecture Capture - Monitoring Recordings to learn more about how to monitor each deployed application. The default name for each resource will be the computer name. You can edit the resource name using the application settings.

To view and edit the selected resource name for the recording:

1. Click on the Settings tab.
2. The Client Name selected for this recording is displayed. The default client name is the name of your PC.
3. To change the name, modify the current name and click Save.

Saving the Default Configuration

To save the default configuration, the application should be run as administrator. These options are displayed only for admins:

1. Limiting the amount of maximum inputs - Set the number of maximum inputs from the drop-down menu.
2. Saving the current devices' configuration as default - Click “Save defaults”. All configurations are saved and there is no need to click Save again.
3. Uploading Logs - To collect and upload application logs automatically to Kaltura click “Upload logs”. After the upload is completed, you may copy the token and add it to your support ticket as a reference.

How to monitor recordings?

The Monitoring dashboard enables admins to view the status of their campus wide installation of Kaltura Lecture Capture.  The Monitoring Dashboard lists all resources with an expand option for each resource.

The dashboard includes:

1. Resource Name - Each installation has a resource name. This resource name is also used for scheduling recordings if those are enabled. For more information see Setting the Resource Name for a Specific Installation.
2. Online/Offline - When the resource is not connected to the Internet it appears as offline. The last time it was seen online is shown. A resource must be online to report status for monitoring.
3. Recording/Idle - When a resource is recording, it will appear as Recording with a timer indication how long it's been recording. If a scheduled recording is currently happening, the timer will show the remaining time for recording.
4. Status - The status shows whether there are any errors or notification or whether the status is ok. If an error happened, the error will appear with the timestamp.
5. Upload Service - Provides the status of the service uploading recording files to Kaltura. If the status is offline, a timestamp of the last time the service reported itself online is shown.
6. Next scheduled event - Displays the next scheduled event planned for this resource. This column will only be shown when the Scheduling module is enabled and when the user has permission to schedule events.

For additional information about a specific resource, click on the row to expand the view. The following is displayed:

• Recent snapshot of each input.
• Resource ID

What is Kaltura REACH captioning?

Add captions, transcriptions, and translations to your company’s video to improve engagement, search, discoverability, and accessibility of your content. The Kaltura REACH video captioning and enrichment suite offers automatic machine generated transcription (ASR) as well as professional human captioning and translations. Captions are ordered and automatically delivered directly within the Kaltura interface in your video portal and can be edited within the video for quick review and modification. Take the stress out of captioning and ensure your videos are fully accessible to all students and staff. With Kaltura REACH , it’s now easy to manage and control your captions and other video enrichment services across Kaltura products.

How do I configure Kaltura REACH?

1. Login to your MediaSpace administration page and search for the dedicated Kaltura REACH
2. Confirm that the module is enabled, and that the following relevant fields and services are configured:
   • Kaltura REACH profile ID- The name of your Kaltura REACH profile to be used in this instance.
   • Orders screen text -Use this field to manage the tech shown on the order task form.
   • Available services -Use this to select what services are allowed when ordering.  services can include human, machine, or both, along with the time frame allowed for selection.
   • Service type default -Use this field to configure the default service type.
   • Service feature default -Use this field to configure the default service feature.
   • Turn around time default - Select the default turn around timefor the account here.

   For example, three hours, 24 hours, 48 hours, or even best effort.

   3. The next set of fields allow you toconfigure the roles used to work with captions.
      • Order role -Use this to determine users that are allowed to order tasks.
      • Features selection role -Use to configure the minimal role required to select a different feature than the default one.
      • Edit role -Use this to set the roles allowed when editing captions.

   There are many more fields to be configured. Take the time to check them out and familiarize yourself with them

   Back to top

How do I show Kaltura REACH captions in MediaSpace?

To display the transcript, open the media playback page where the transcript widget will be displayed by default, select "Hide transcript" in case you wish to hide it, or "Show transcript" if you wish to show it. The transcript widget enables searching inside the video audio, seeking per line. To do so, click on "Fast forward" or "Fast rewind" and locate a particular point in the video. The text is highlighted as it's played in the video. Clicking on the captions line will play the video from the selected point. Use the search box to search for a specific string in the transcript file. When clicking on the search result, the video playback will continue from the selected point. Please note that the transcription widget also has some additional options, such as the option to download and print the transcription files.

How do I moderate captions?

To access the captions requests dashboard:

1. Select service request fromthe user drop-down menu.
2. To check the current credit status forthe Kaltura service orders for human caption, refer to the following items: credit expiration date, used credit, remaining credit, credit overages.
3. Click "Show Details" to open the services status dashboard, the services status dashboard contains the caption, information, and status. Whether machine or human and translation requests.
4. Select the requested time rangeand review the overall request statuses in a colourful graph display.
5. Click on the different moderation statusesto view the statistics per each status.
6. When done, click on"High Details" to close the dashboard.
7. Click on "E-mail CSV" to send a CSV reportof the requested service orders to your e-mail.

The caption moderation dashboard includes a moderation section, which details a list of orders whose approval are pending. Here, you can either approve or reject a pending request. The request list is automatically sorted to present the pending moderation requests.

1. To show more details,click the arrow next to the service request.
2. To approve or reject a service order,check the box next to the order, then click on "Approve" or "Reject".
3. A confirmation message is displayed to confirm your selection.
4. Use the filters option to filter requests and orders.

The number of requests is also displayed here. You can filter your order requests by Source Language. Select the language from the drop-down menu.

Service type, turnaround time or TAT, feature, status, date created. You must enter the from and to values. Checking all requests under each filtering option will show the total requests.

Select "Show More" to see more information. Remember that the service dashboard is not only available in media space but also accessible through the top navigation bar of the Kaltura Management Console.

How do I order Kaltura REACH captions?

Manual Caption Request: Manual captions can be requested per entry or in bulk for multiple media entries. To order captions for a single entry:

1. Go to your MediaSpaceand select the requested media.
2. Choose captions requests fromthe actions drop-down menu.
3. At the top section,you'll see the existing requests. Click on the arrow for more information. If you have no existing caption requests, a message would be displayed informing you of that.
4. To make a new captions request,fill in the requested field in the section below. For machine captions, select the source media language from the drop-down menu and then click ''Submit.'' Alternatively, choose professional captions and fill in the additional fields that have been added to the page.
5. Select the requested feature.''Captions or translation'' For translation, select the target translation language.
6. Select the turn around time,TAT, from the drop-down menu. The TAT options are configured by your administrator.
7. Click on the Checkbox to add speaker names.
8. Instructions and notes isan optional field for you to add your inputs for the professional to consider when creating the captions.
9. To submit the caption request,click ''Submit.''

If you cannot find this in your environment, reach out to your administrator to have it enabled.

In case the captions requests require approval, the request status will indicate, ''Pending approval until the are approved.'' Once approved, the request is sent automatically.

To order captions for multiple media entries:

1. Go to My Media and select the media entries you wish to caption by checking the checkbox next to each video. Make sure to select only video audio entries that are ready for playback. 
2. Then select order captions from the action’s menu.
3. Once the order captions menu displays, select the requested service.

For example, machine or professional and fill in the additional fields. The ordering process from this point is identical to the single entry.

How do I edit Kaltura REACH captions?

In the new Kaltura REACH, not only can you order captions, now you can also edit them in your MediaSpace. To access the editor:

1. Go to the entry edit page then click onthe captions tab, alternatively, select captions requests from the actions drop-down menu. This prompts the captions request table along with all existing caption requests. The edit icon is also displayed for captions that have been completed.
2. Click on the edit icon to open the editor. The captions editor is automatically opened alongside the captions that have been selected in the captions requests table.
3. Your following options areavailable:
   1. Change caption file -If there is more than one caption file for the entry, this option will allow you to select a different caption file from the captions drop-down menu.
   2. Edit caption text -Use this to change the text on every caption line. Edit the timestamp of each line. Click on the timestamp in the editor to modify the time. If there is an overlapping time, the system will highlight it.
   3. Search enter a search term - The results are highlighted in each caption line.
   4. Search and replace text - Enter the search term then enterthe replacement term and click replace.
   5. Add speaker ID -Select rows and add the speaker ID to selected items in the add speaker ID option. The Speaker ID is added in brackets at the beginning of each line. 

What is the accuracy of the captions (machine and professional)?

With human-based captioning, a professional transcribes your video manually, ensuring the accuracy necessary to meet accessibility regulations, achieving 99% of accuracy.

With ASR, an algorithm instantly recognizes the words spoken in your video and provides machine-based captions for indexing and search. Machine based captions reach 75 – 85 % accuracy and a “Do It Yourself” Captions Editor for increased fidelity.

How much time it takes for captions to be ready?

Human based captions in English has a Turnaround times ranging between 3 to 48 hours according to your needs and system configuration.

With ASR the captions will be completed in less than 30 minutes if the video is shorter than 15 minutes and double the time of the video if longer than 15 minutes.